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Expectations: The key to a stellar customer experience

This article will change your life  No seriously, I mean it  This article all by itself will in fact change your life At this point in my career if I have to get involved in a file it's likely because it has gone... [...]

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Creativity is a Bitch

Creativity is a bitch  It really is  Trust me I know  I practice creating daily and it is damn hard  Much harder than most of the physical feats I have ever accomplished  Yes I know, doing an Iron Distance... [...]

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Through the Eyes of an Artist: The Practice of Presence

If you pay any attention to the personal development gurus or so called "Thought Leaders" you will have heard much discussion about "mindfulness" and "presence"  I have always bought into the concept but have equally... [...]

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Feel the Fear and Shimmy-Twist-Skip

As I sit here in front of my computer at the office trying to 'will' myself to write I am awestruck by the immense force of this dastardly little four letter word  I certainly do not believe in writers block  I do... [...]

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#39 Paul Taylor – President/CEO of Mortgage Professionals Canada

Here is your chance to get to know the President and CEO of Mortgage Professionals Canada From insurance to mortgages we explore Paul's journey to leading the largest professional mortgage association in Canada... [...]

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Redefining Badass

When you think 'Badass' what do you think of If you are like most, you conjure up images of Chuck Norris, Arnold Schwarzenegger, Pink, George St Pierre or Rhonda Rousey  There is a real attraction to 'Badass'... [...]

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Create more ‘Moments’

Have you ever wished you could live someone else's life Ever found yourself wanting to do, see or experience more out of life Yeah, me too So I made a decision A few years ago I decided to do something about it I... [...]

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“Something Needs to Change” maybe it’s you

Today marks five months since Colleen Lois Sillito had the tapestry of her life cut short in a cowardly act of domestic violence  Imagine the unimaginable  The life of someone you love extinguished in the blink of an... [...]

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Why I Hate Quotations

OK, maybe hate is too strong a word but with the continued growth of social media and the vast amount of content out there it seems like there is a quote designed to fit just about any occasion  Historically I have... [...]

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“I Love You” is Bullshit

For many years I have explored the phrase "I Love You"  You see I am a fairly romantic man and have always had a belief in the blissful existence of "The One"  You know, your soul mate, your perfect match, your true... [...]

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When your girlfriend is murdered…

There is an evil in this world A darkness that threatens to choke out the light  It lives among us and very few would even imagine that it exists  It forces some to live in fear  It is the schoolyard bully we... [...]

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Embrace the Suck – Revisited

“The difference between a good race and a bad race is how you manage the (inevitable) pain” Chris 'Macca' McCormack on triathlon Just a little over a year ago I wrote an article entitled "Embrace the Suck"  The... [...]

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